When you're eligible

It's been 7 days or less since your first payment.
You've used 100 credits or fewer from your monthly allowance.

Both conditions must be true. If you're eligible, you'll see a “Request a refund” button in Settings → Billing. One click and the full amount is on its way back to your card. It usually shows up in 3 to 5 business days.

When you're not eligible

More than 7 days have passed since your first payment.
You've used more than 100 credits since paying.
You're on an annual plan that's past the 7-day window. The 7 days is from your initial payment, not from each renewal.
You purchased a lifetime license. Lifetime licenses are non-refundable after purchase.

Renewals

Monthly and annual renewals are not separately refundable. The 7-day window applies to your first payment only. After that, you can cancel anytime in Settings → Billing to stop future renewals. Your access continues until the end of your paid period.

Bugs, outages, or quality issues

If something is genuinely broken on our end, the rules above don't matter. Email hello@krumzi.comand we'll make it right. We default to “yes” on refunds when something we built didn't work.

Chargebacks

Please request a refund here first. It's faster for both of us. Filing a chargeback before contacting us results in account closure and being blocked from future signups.

Questions

Email hello@krumzi.com. A real human reads it.