Question 1

How does Krumzi work?

Accepted Answer

Krumzi is an AI-powered design tool. Describe what you want to create in plain language, and the AI generates images and motion graphics for you, handling layout, colors, fonts, shapes, and composition. You can then refine the designs using the built-in editors, apply your brand kit, and export in seconds.

Question 2

I'm not a designer. Will I actually be able to use this?

Accepted Answer

That's exactly who Krumzi is built for. You don't make any design decisions. The AI makes them all. You describe the post you want, in plain language, and Krumzi designs it. If you can write a text message, you can use Krumzi.

Question 3

What are AI Credits?

Accepted Answer

AI Credits power all AI features in Krumzi. Single image designs use 1 credit, carousels use 8 credits, and AI edits use 1 credit each. Starter users get 750 credits/month, Pro users get 2,000/month, and Ultra users get 5,000/month.

Question 4

How is this different from Canva?

Accepted Answer

Canva gives you templates and a blank canvas. You still make every design decision: which layout, which font, which color, which image, which arrangement. Krumzi eliminates the decision-making entirely. You describe the end result, it builds the design.

Question 5

What if the AI produces something I don't like?

Accepted Answer

Two options. Re-prompt: tell Krumzi 'make it darker,' 'use a completely different layout,' 'try bolder typography' and it rebuilds from scratch. Or jump into the full editor and change anything yourself. Every shape, text layer, image, and color is fully editable.

Question 6

Can I use my own brand colors, fonts, and logo?

Accepted Answer

Yes. Upload your brand assets and Krumzi incorporates them automatically. The Pro and Ultra plans include a full brand kit so every design Krumzi builds is on-brand from the start, without you having to specify it each time.

Question 7

What export formats are supported?

Accepted Answer

Images are exported as high-quality PNG or JPG files. Videos (motion graphics) are exported as MP4 files, with up to 4K resolution available on Pro and Ultra plans.

Question 8

Is there a free trial?

Accepted Answer

Yes. Krumzi offers a 7-day free trial with full access to all features. Enter your card to start. You won't be charged until the trial ends. Cancel anytime before that. Paid plans start at $19/month.

Question 9

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel your subscription at any time from your billing page. If you cancel, you keep access until the end of your billing period.

Question 10

Do you offer refunds?

Accepted Answer

There is a 7-day money-back guarantee, only if you haven't used any AI credits or exported any content after making a purchase. Send an email to hello@krumzi.com and you'll get a refund, no questions asked.

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